Oleksii Ostapenko |
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| Phone number: (657) 722-9094
Email address: ostapenkoalex@yahoo.com Address: Irvine, USA |
linkedin.com/in/ostapenko-oleksii/
https://www.ostapenkoalex.com/ |
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SUMMARY |
IT professional with a mixed blend of technical experience from technician to leadership roles across various departmental functions. Served as a regular team member, and engineer, as well as in leadership capacity as team lead and head architect. Always on the lookout for areas for improvement by automating processes and enhancing existing procedures, streamlining daily and tedious tasks for the team in order to make time management more efficient and effective to achieve greater coverage. Continually working on improving my skills, I am curious about new features and technologies. Looking to join a team as a technical support, system administrator, or IT manager, looking forward to solving technical challenges and helping your company succeed. |
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skills |
Technical skills: Troubleshooting, Windows desktop, windows server, AD (plus azure), office365, SharePoint on-premises, WAC, risk-event monitoring, IIS, network and servers monitoring, VMware ESXi, documentation writing.
Management skills: Leadership, decision-making, building teams, analyzing, project management, business management, risk management, time management, and budgeting. |
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WORK EXPERIENCE |
Deputy head of IT department
State Scientific and Technical Center for Nuclear and Radiation Safety (SSTC NRS), UKRAINE 10/2018 – 03/2024 · Assembling and developing a team (9-20 people). · Creation, implementation, and execution control of projects of various plans (from 2018 until 2024 year there were 7 big projects and many small projects). · Cooperation between stakeholders and end-users (250+ users). · Executing and overseeing change management within the company’s IT services. · Creation and implementation of technical documentation, instructions, regulations, and enterprise standards (written and modified more than 40+ documents). Head of IT-support sector State Scientific and Technical Center for Nuclear and Radiation Safety (SSTC NRS), UKRAINE 09/2017 – 10/2018 · Hybrid work between system administrator and IT manager. · Creating a close-knit team (4-9 people) that has taken support to a new level, reduces the speed of response to 1 hour, and reduces resolution time to 4+ hours. · Led the implementation of a new Document Management System (DMS) and restructured outdated database processes; improved data retrieval speed by more than 100% and reduced document processing time by 75%. · Considering all incidents and tickets to prevent that in the future (reduced TRT on tickets from 2+ days to 4+ hours).
Information Technology Engineer State Scientific and Technical Center for Nuclear and Radiation Safety (SSTC NRS), UKRAINE 08/2013 – 09/2017 · Customer support for 200+ users and 250+ PCs, and registration of incidents and requests for technical support. · Managing server’s Windows-based systems (10 physical, 30+ virtual at VMware ESXi), network routers, and commutators (HP ProCurve and HP Aruba, Juniper routing, Checkpoint firewall). · Maintaining, managing, and configuring databases (Microsoft Access, Microsoft SharePoint, database at MS SQL). · Installation and configuration of hardware, software, utilities, and drivers for everyone who needed help. · Educating users on the operation of software and computer hardware. IT Support Technician State Scientific and Technical Center for Nuclear and Radiation Safety (SSTC NRS), UKRAINE 09/2009 – 08/2013 · Delivering technical aid to more than 150 users, searching and selecting the most suitable solution. · Assembling, updating, upgrading, and everything necessary with workstations (hardware + software). · Creation of documentation and instructions and instructions for users on how to use a PC to work better. Technical Specialist NPC Ukrenergo, Ukraine 06/2008 – 09/2009 · Registration of incidents and requests for technical support. Analyzing and solving user problems related to the operation of computer software or hardware across 4 offices with 200+ workstations. · Updating and setting up software programs and system software. · Training users to use software and computer equipment. |
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EDUCATION
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The national technical university of Ukraine “Igor Sikorsky Kyiv polytechnic institute”
2006-2013 Master’s degree – Automated management of technological processes in chemistry production College – Technical lyceum at National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute” 2004-2006 a certificate of complete middle education in math specialization |
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tech and management implemented Projects |
· DMS – Documents Management System at SST NRS
· Intranet main site – SharePoint worksites · Implementation and supporting a new accounting system at the company · Creating and implementing a documentary for the Information Security Management System (ISMS) at the company · Creating and implementing documentary and hardware for ISMS at the mother company · Big project to upgrade users’ hardware one time (more than 100 PCs per month) · Task boards by SharePoint on-premises. |